Build It In Public

How to Make Sales on Your First Phone Call with Jerry Durham

Episode Notes

Have you ever noticed how the sales process starts with a phone call?  Have you ever wondered about the benefits of having a GREAT conversation with a patient over the phone before they become official clients? 

Jerry Durham helps Physical Therapy Practice owners engage patients for greater results. Following his graduation from Physical Therapy school, Jerry practiced in a variety of settings, including both inpatient and outpatient, from small independent clinics to large hospitals. From the very beginning, Jerry wondered why there wasn’t specific emphasis placed on treating patients as individuals, with unique concerns and objectives and why more effort wasn’t being made to develop true relationships with patients.

This week’s Healthcare Hacks and Connection, Nathan Navas and Jerry Durhams will talk to you about the biggest benefits of maintaining and controlling the first phone call with your patient that leads to SALES. 

They will touch on such topics as:

• How he shift from “I’m stuck with employment” to “I made a sale from my First Phone Call” 
• If you read a book five different times, it will hit you in five different ways. 
•  Are Sales and Marketing the same? 
• The EcoSystem of your business is Sales, Marketing, Retention, and Referrals. 
• How to get your audience into your world? 
• The best salespeople ask great questions that let other people talk 
• Bring respect to the Frontdesk, they bring the important part of your business - the Sales. 
• The important roles of each team member to your business. 

Hack: First phone call equals the first impression equals the first sale.

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